The Alawite Islamic Charity Association (AICA) is firmly committed to maintaining a workplace that strictly prohibits any form of Sexual Exploitation and Abuse (SEA) towards the communities we serve. It is essential that all employees and volunteers understand that Protection from Sexual Exploitation and Abuse (PSEA) is a collective responsibility. Every member of staff is expected to consistently follow our Code of Conduct, which outlines the standards for PSEA, both during official duties and in personal time. Understanding and complying with this Code, along with participating in mandatory training sessions, is compulsory for all employees and volunteers. It is vital that all team members are fully aware of and adhere to these requirements.
AICA is dedicated to providing equal employment and volunteering opportunities. We assess all candidates purely based on their qualifications and experience, without discriminating on the basis of race, gender, color, nationality, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.
AICA is looking to hire a Call Center Agent to join our team at our PHCC, Alzahraa Medical Center (AMC) in Tripoli. AMC is a Primary Healthcare Center a healthcare facility offering essential medical services to the community, focusing on preventative care, treatment, and health education. It provides a wide range of services, including general medical consultations, vaccinations, maternal and child health, chronic disease management, and laboratory services. The center aims to ensure accessible and affordable healthcare for all, with a commitment to quality and patient-centered care. The selected individual will collaborate with our team to ensure the successful implementation of these critical services, in line with AICA’s mission to support the most vulnerable communities in Lebanon.
Training and Compliance: Upon hiring, all staff members are required to complete PSEA training and familiarize themselves with AICA’s Code of Conduct. Adherence to these standards is a condition of ongoing employment.
Terms of Reference (TOR) for Volunteer
Location: Alawite Islamic Charity Association
Level of Effort (LOE): Part Time
Purpose of the Position
The Volunteer Contribute to the implementation of the association’s development programs and community initiatives by providing administrative and field support, promoting volunteerism, and upholding humanitarian values for the benefit of target groups.
Key Responsibilities
- Participation in Community Activities.
- Administrative and Coordination Support.
- Providing Support to Association Staff as Needed in.
- Community Engagement and Interaction.
- Compliance with Ethical Standard.
- Training and Development.
- Supporting the Association’s Programs and Online Presence.
- Confidentiality Commitment.
Volunteer Work Hours:
No more than 20 hours per week, with a flexible
schedule coordinated with the direct supervisor
Key Relationship
- Internal: AICA’s broader communications team.
Terms and Conditions
- The Volunteers are expected to adhere to AICA’s code of conduct, safeguarding policies, and visibility guidelines.
Responsibilities
- Support and implement events, awareness campaigns, and development programs.
- Assist in distributing aid (food, medical supplies, etc.).
- Conduct field visits and collect statistical data.
- Assist administrative teams in preparing reports and documents.
- Update beneficiary and volunteer databases as needed.
- Adhere to the association’s internal policies and procedures.
- Promote the association’s activities via social media.
- Represent the association positively to beneficiaries and partners.
- Identify community needs and report them to management for service improvement.
- Maintain the confidentiality of association and beneficiary data.
- Adhere to protection policies and anti-exploitation measures.
- Refrain from activities that may compromise the association’s neutrality.
- Attend training sessions and workshops organized by the association.
- Seek opportunities to improve volunteer performance and contribute new ideas.
- Share and promote the association’s projects and programs on social media.
- Protect the confidentiality of information related to the association, its employees, beneficiaries, and contractors.
Must Have
- Commitment to humanitarian values and charity work.
- Good communication skills and ability to work within a team.
- Experience with social media platforms
- Event management skills
- Specific technical or language skills
- Dynamism, high level of motivation
Nice to have
- Previous volunteer experience
- Additional languages
- Basic computer knowledge
- Strong analytical skills
- Dynamism, high level of motivation
What We Offer
Benefits and Advantages:
- Gain experience in humanitarian and development work.
- Develop personal and professional skills.
- Work in a motivating environment and expand professional networks.
- Possibility of reimbursing some expenses according to the association’s policies.